Thank you for choosing Gonecase for your unique handcrafted products. We take pride in creating high-quality items made to order, ensuring that each piece is crafted with care and attention to detail. Please read our Shipping Policy to understand the shipping process and estimated delivery times.
Because we prioritize the quality and uniqueness of each product, we require a processing period of up to 5-6 business days to create and prepare your order for shipment. During this time, our skilled artisans meticulously handcraft your chosen items, ensuring they meet our highest standards before they are shipped to you.
Once your order has been crafted and prepared, it will be shipped using the delivery portal shipping method. The shipping time will vary depending on your location and pincode. Please refer to the estimated delivery times provided during checkout for more information.
Once your order is shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package's journey. You can follow its progress online to get real-time updates on its status and anticipated delivery date on delivery portal.
Shipping costs are determined based on factors such as shipping method of your order. These costs will be displayed during the checkout process, ensuring transparency and allowing you to review the total cost before confirming your purchase.
Our made-to-order approach guarantees that you receive a product that is crafted specifically for you. This personalized touch sets our products apart and is worth the slightly longer processing time. We appreciate your patience as we work to deliver a handcrafted masterpiece that you'll treasure.
We are pleased to offer international shipping to bring our handcrafted creations to customers around the world. Please be aware that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are beyond our control and are the responsibility of the recipient.
Should you need to cancel your order, we kindly request that you contact us within 24 hours of order placement. This allows us to halt the crafting process and prevent any unnecessary work on your order. After this 24-hour window, our artisans will have begun crafting your product, and cancellation may not be feasible due to the unique, made-to-order nature of our creations.
To request cancellation on your order please reach out to our customer support team as soon as possible. You can contact us through firstname.lastname@example.org, and our team will guide you through the necessary steps.
Thank you for choosing Gonecase. We are dedicated to providing you with products that are not only beautiful but also reflect the care and passion we put into each creation. If you have any questions or need further assistance, please don't hesitate to contact our customer service team.