FAQs

Frequently Asked Questions (FAQ)

Welcome to Gonecase! Below you'll find answers to some of the most common questions we receive about our handmade products, customization process, and customer service policies.

1. What makes Gonecase products special?

Each item at Gonecase is a labor of love, crafted by artisans who pour their culture, heritage, and personal touch into every piece. No mass manufacturing here—our products are carved, sewn, soldered, or painted by hand, with deep respect for traditional techniques and sustainable practices. Every creation is a time-lapse of generations of craftsmanship.

2. What items fall under the category of customised pieces?

Any item that is hand-embroidered, hand-painted, or requires specific size customization is considered a customised piece. These are one-of-a-kind and tailored to your request, made thoughtfully and sustainably by tribal Indian artisans.

3. How long does it take to create a customised piece?

Since we work directly with artisans and focus on slow fashion and sustainability, our customized pieces may take:

  • 7–15 working days for standard handcrafted items

  • Up to 30 working days for intricate or detailed custom orders

Each item is made with care and patience—thank you for supporting slow, meaningful production.

4. What if I receive the wrong item?

Customer satisfaction is at the heart of what we do. In the rare event that you receive the wrong item:

  • You get to keep the incorrect product as a gift from us

  • We will reship the correct item to you at no extra cost

We believe in turning every experience into a positive one!

5. What if I don’t like the item I received?

In our 8+ years of operation, this has rarely happened. We share high-resolution images from all angles to help you make informed decisions. However, because each item is handmade and customized, we cannot offer exchanges or refunds.

Instead, we offer a store coupon so you can choose something you truly love in your next order.

6. What happens if I deny delivery or fail to receive the order?

For Cash on Delivery (COD) Orders:

  • We confirm all custom COD orders via phone and email.

  • Shipping charges are collected in advance

  • After 3 failed delivery attempts, the order is canceled.

  • Shipping fees are non-refundable, and future COD service may be revoked.

For Prepaid Orders:

  • The item is held for 3 months in our warehouse after 3 failed delivery attempts.

  • You can request a re-attempt with a delivery fee of INR 70

  • If unclaimed for over 3 months, the order is automatically canceled, with a 100% cancellation fee.

7. How can I place a bulk order?

We’d love to work with you! For all bulk or wholesale inquiries, please reach out to our support team at:

📩 contact@gonecase.in

8. How can I work with Gonecase?

We’re always looking for art-loving, creative individuals to join our journey. If you'd like to collaborate or work with us:

📤 Send your Behance portfolio to contact@gonecase.in

We’d love to explore the possibilities with you!

9. Can I cancel an item purchased with a discount code?

No. Items purchased on sale or with a discount code are non-cancellable, under any circumstances. Please shop mindfully.

10. What if my order is running late?

Customised, handmade products take time. However, if you’ve ordered for a specific event or deadline, please email us at:

📩 contact@gonecase.in
within 24 hours of placing your order, so we can do our best to prioritise production.