We have a non refund policy . All the items are handmade and made on order basis which in case of customised pieces can take from 15-30 days . Most of the items can be exchanged for new products only if the products received are damaged or defected or in case of incorrect order received we can exchange . Also the products on sale cannot be exchanged or returned.
What if you receive a defective /damaged piece?
We have a team to look at the quality check before processing the order.
In rare cases , if you still receive defective or damaged piece please contact our team within 24 hours of receiving the order at firstname.lastname@example.org . With the images and we will exchange It for a new pair .
What if I receive a wrong order?
Our clients happiness is what we want . We try our best to deliver the best to our clients but in case you receive a wrong order . That item is yours ! We will send across the correct order again and the previous order can be kept as a gift from our end .
Time to process return?
It will take 10-15 working days to process return.